Tuesday, February 25, 2020

Conflict and communication Essay Example | Topics and Well Written Essays - 2000 words

Conflict and communication - Essay Example Workplace conflict has become one of the most common issues that arise in many organisations today especially considering that individuals are increasingly being required to work in teams in order to achieve different objectives for their organisations (Esquivel & Kleiner 1997, p.89). Therefore, effective communication skills have become essential for the purpose of resolving conflicts in the workplace because they make it possible for those individuals who have differences to work them out constructively. Moreover, effective communication makes conflict resolution more efficient because individuals in the workplace have a means of making sure that the conflicts between then do not get out of hand. Conflict resolution has developed into a discipline that has a diverse number of theories designed to deal with the various conflicts that arise in the workplace. Most conflict resolution theories are aimed at ensuring that conflicts are resolved in as peaceful a manner possible. One of the most important theories of conflict resolution is the cooperative model which was developed by Morton Deutsch. This model aims at resolving conflict through encouraging cooperation between the opposing parties (Amazon & Shweiger 1997, p.101). Under this theory, it is essential for the aims and the nature of the dispute to be carefully analysed during negotiations in the attempt to resolve the conflict. According to Deutsch, there are two main orientations that result in conflict and its resolution and these are cooperation and competition (Deutsch 1999, p.5). The cooperative disposition of the parties involved in the conflict would eventually result in an atmosphere of trust in such a way that bo th parties would be willing to develop beneficial options for settlement. However, when both parties take on a competitive approach, it would lead to a situation where there is

Saturday, February 8, 2020

An Exploration into the impact of working with a dying client on the Essay

An Exploration into the impact of working with a dying client on the Humanistic PersonCentred Psychotherapist - Essay Example The death or dying condition of the client has a profound impact on the therapist who not only witnesses the gradual demise of a person he knew closely but also the dissociation of a relationship that may have developed over years in which the client and the therapist were part of deeper thought processes and the therapist became aware of the inner mental processes of the client. Considering that the therapist may well have been the closest person to the client, and the client revealed many secrets to the therapist, the bond may have been especially strong between the client and the therapist. Clients in many cases are closest to their therapists than even to their family members and the client therapist relationship is defined by trust as the client reveals many personal facets to the therapist which the world may not even know. The therapist and client thus develop a mutual attachment and that is why being attached to a dying client and witnessing a close person's death could have a significant impact on the psychotherapist. It is difficult to gauge what sort of impact this could be and whether this would be positive or negative for the therapist but it is expected that the therapist would learn from the experience so it would be positive in an experiential sense although the emotional impact being significant, the whole experience could be negative and di sturbing for the psychotherapist. The case placed here is that of a terminally ill cancer patient, 60 year old John P who joined a clinical centre and therapeutic group initially to overcome his emotional problems following the discovery of his life threatening illness. John P was then recommended to a psychotherapist who practiced person centered humanistic approaches and therapeutic sessions began after a first introductory visit by John p to the therapist's chamber. The client therapist mutual relationship soon developed as a bond and an attachment as John P revealed his inner fears, his emotional strengths and weaknesses and his general attitude towards life and death and reflected on his illness. The therapy continued to help John greatly as he found a confidante and a friend in the therapist and their mutual relationship strengthened as the therapist focused more on the humanistic approach and showed concerns about John's emotional and personal needs, his aspirations, and goals and what he wanted in life. The opportunity to share his thoughts and feelings with the therapist infused confidence in John P and the therapeutic sessions turn out to be advantageous for John especially during his end of life stage when he faces the prospect of rapid health deterioration due to his terminal illness. The focus however is the impact of the professional relationship which can even border on the personal, on the therapist who will live with the memories of the client and having developed an attachment or bond with the client may find it difficult to cope with the loss of daily interaction with the patient when John P dies or becomes incapable of attending sessions any further.